To Our Valued Customers,
There is no higher priority to our entire VIA Trailways/Merced Transportation Company (MTC) family than the safety and health of our customers and employees. We are closely following the updates from the medical professionals and government agencies on the COVID-19 virus. Though according to the most recent information from the Center for Disease Control (CDC), for most people, the immediate risk of being exposed to the virus that causes COVID-19 is thought to be low, we are taking precautionary measures as a company.
We want you to feel confident when traveling with VIA. As a result, we have enhanced some of our cleaning procedures in accordance with CDC guidelines, to include sanitizing/disinfecting all areas of our buses and high-touch areas in our facilities. Additionally, we supply hand sanitizer onboard buses for guest use in restrooms, in every driver compartment and throughout our offices. Memos encouraging guests and employees to follow protocols that prevent the spread of the virus have been posted in buses and in all of our establishments. Multiple information sessions are being conducted for employees to address any issues or concerns. VIA/MTC will continue to monitor the areas that our buses visit and comply with directives given by authorities.
If you have already canceled or need to cancel a VIA trip due to the COVID-19 situation, we are happy to reschedule your excursion for a future date and will honor your current pricing contingent on availability and itinerary. If you are unable to reschedule, VIA has elected to not implement the normal cancellation fees, since we understand that this situation is out of your control. This challenge will certainly pass, and when it does, VIA stands ready to assist you with your transportation needs.
We sincerely appreciate your business and look forward to another opportunity to serve you.
President VIA/MTC & the VIA/MTC Team