A Special Message from
Curtis Riggs, CEO
To Our Valued Customers,
As a privately-owned company, we understand the need to keep costs down while operating efficiently. We constantly search for ways to maximize the value of our services. From time to time, however, it is necessary to adjust our rates to compensate for increases in expenses.
You may notice that there’s an itemized charge on your most recent charter. Starting in March 2022, VIA Trailways has added a 10% fuel surcharge to all newly chartered trips.Today’s fuel prices are changing at an unforeseen pace due to uncontrollable elements; inflation, higher demand and most predominately, the war in Ukraine. A fuel surcharge is needed to recover this cost increase.
We want to assure you that even with the added fuel surcharge, the cost to chartered sanitizing/disinfecting all areas of our buses and high-touch areas in our facilities. Additionally, we supply hand sanitizer onboard buses for guest use in restrooms, in every driver compartment and throughout our offices.
We sincerely appreciate your business and look forward to another opportunity to serve you.
President – VIA Trailways